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Sailaway Vacations

Privacy policy

Privacy Policy

Last updated: 27 July 2025

1. Introduction

Sailaway Vacations (“we,” “our,” or “us”) is a trading name of Group G BV, registered in Belgium under company number 0463.186.480 and VAT number BE 0463.186.480, with registered office at Langestraat 39, 9620 Zottegem, Belgium. Group G BV is the data controller for personal data processed through this website.

As a yacht charter intermediary, we connect clients with charter providers and handle personal data in accordance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit sailaway-vacations.com or use our services.

This policy applies to Sailaway Vacations’ role as an intermediary. Once you are in direct contact with a yacht provider, their own privacy policy will govern any further processing of your data.

2. Information we collect

We collect information in two ways: information you provide voluntarily, and data collected automatically when you interact with our website.

Personal information you submit may include your name, email address, telephone number, mailing address, travel preferences, destination, group size, and any special requests. If a booking is initiated, we may also process your travel dates and payment-related information. All financial data is handled securely through trusted third-party payment providers.

We also collect technical data automatically through cookies and analytics tools. This includes your IP address, browser type, device data, referring URLs, pages visited, and time spent on our site.

3. Legal basis for processing

We process your personal data on the following legal bases, as permitted by Article 6 of the GDPR:

  • Contractual necessity: for responding to your requests, matching you with yacht providers, and facilitating bookings.
  • Legitimate interests: for improving our services, analyzing website performance, and maintaining business operations, provided these interests are not overridden by your rights.
  • Consent: for sending marketing communications or newsletters, and for the use of non-essential cookies.
  • Legal obligation: for complying with tax, accounting, and other regulatory requirements.

 

Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

4. How We Use Your Information

Your data enables us to match you with appropriate charter providers, respond to inquiries, send quotes, manage bookings, and offer customer support. If you have provided consent, we may also send you newsletters, updates, or promotional communications.

We use website analytics data to understand user behavior, enhance the website experience, identify technical issues, and develop new features or offerings.

We do not sell or rent personal data to third parties.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, track website usage, and serve relevant content. Cookies may be set by us or by third-party services integrated into our site (e.g., analytics tools or social media plugins).

You have the right to manage or withdraw your cookie preferences at any time. For more information, please refer to our separate Cookie Policy (link to be added) where you can learn how to adjust your settings or disable cookies altogether.

6. Data Sharing and Disclosure

To provide our services, we may share relevant personal data with yacht charter providers so they can prepare accurate proposals or confirm bookings. This includes your contact details, travel preferences, special requests, and group composition.

We also engage trusted third-party service providers who assist with payment processing, email delivery, web hosting, customer service systems, analytics, and data storage. These providers are contractually bound to protect your data and process it solely in accordance with our instructions.

In certain cases, we may disclose your data to legal authorities or regulators when required by law, or to enforce our terms, protect our rights, or ensure the security of our systems and users.

7. International Data Transfers

Your personal data may be transferred to yacht providers or service providers located outside the European Economic Area (EEA). When such transfers occur, we ensure adequate protection through:

  • European Commission adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Binding Corporate Rules (where applicable)
  • Your explicit consent, if no other safeguard applies

 

We take appropriate steps to ensure your information is treated securely and in accordance with this policy and applicable laws.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our services, meeting legal obligations, resolving disputes, and maintaining accurate records.

In principle, personal data is retained for a maximum of seven years after your last interaction with us, unless a longer retention period is required by law or justified by our legitimate interests.

9. Data Security

We use a range of technical and organizational security measures to protect your data against unauthorized access, loss, or alteration. This includes SSL encryption, access control protocols, secure backups, staff training, and regular system audits.

Although we do our utmost to protect your personal data, no method of online transmission or storage is entirely secure. You use our services at your own risk.

10. Your Rights Under the GDPR

As a data subject within the EU, you have the following rights under the GDPR:

  • The right to access the personal data we hold about you
  • The right to request rectification of inaccurate or outdated data
  • The right to request erasure (“right to be forgotten”)
  • The right to restrict the processing of your data in certain circumstances
  • The right to data portability
  • The right to object to processing based on legitimate interest or direct marketing
  • The right to withdraw consent at any time, where applicable

 

To exercise these rights, please contact us using the details provided below and include “GDPR Request” in your subject line. We may request verification of your identity before fulfilling the request.

11. Complaints and Supervisory Authority

If you believe we have not complied with applicable data protection laws, you have the right to file a complaint with the relevant data protection authority.

You may contact either the Belgian Data Protection Authority or your local supervisory authority within the EU:

Belgian Data Protection Authority
Website: www.dataprotectionauthority.be
Email: contact@apd-gba.be
Phone: +32 2 274 48 00

A full list of EU supervisory authorities is available here.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Sailaway Vacations
Email: info@sailaway-vacations.com
Phone: +32 496 862 806
Address: Langestraat 39, 9620 Zottegem, Belgium
Website: www.sailaway-vacations.com

For GDPR-related inquiries, please include “GDPR Request” in the subject line and clearly indicate the nature of your request.

13. Applicability of Charter Providers’ Policies

Please note that this Privacy Policy applies solely to the activities of Sailaway Vacations. Once you are connected with a yacht charter provider, their own privacy policy and data practices will apply to any direct interactions you have with them. We are not responsible for the handling of your data by third-party providers beyond the scope of our intermediary role.

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